Policies/Procedures

Facility Use

Indoor location participants must remain in the pool area at all times. Male,  female, and family locker rooms are available. If you are accompanying an opposite sex child, you must use the family locker rooms. BOYS UNDER THE AGE OF FOUR ARE NOT ALLOWED IN THE WOMEN'S LOCKER ROOM.  It is very important that Lifestyle Aquatics families do not venture into other parts of the facility. Please be sure to keep children under your direct supervision. No one is allowed to leave the pool area and roam around the facility. Food is not allowed into any of our indoor locations, this includes snacks for babies. Food waste including crumbs creates unhygienic environment for our participants.

Lesson Preparation

We recommend each participant to arrive 15 minutes early to properly prepare for each lesson. All participants must wear swim goggles that do not cover the nose (with the exception of our Aquababies participants). No t-shirts or swim shoes are allowed during swim lessons.  All participants must rinse off throughly before entering the pool. It is recommended that all participants use the restroom before the start of each lesson. All swim lessons are 30 minutes long. 

Aquababies Participants

One adult must enter the water with each Aquababies participant. That adult is exclusively responsible for the safety of the baby both in the pool and the surrounding areas (siblings must be accompanied by a second adult).  It is very important for adults to listen to their teacher at all times and only practice a skill with their baby when instructed to do so.  Unfortunately for short periods of illness we are unable to refund your class fee. For longer periods of illness please contact us and we can look at issuing a credit for use on a future course (doctor’s note required). Babies must wear swim diapers. Regular diapers are not allowed in the pool. Babies not suitably attired will be refused entry. Babies who are ill must not swim. Any babies or adults experiencing sickness and diarrhea must be illness/diarrhea free for a minimum of 24 hrs. prior to their next scheduled lesson.

Payments

Payments MUST be made prior to the first lesson in the purchased package. Lifestyle Aquatics has the right to not conduct a lesson until payment is made. Visit us at  www.lifestyleaquatics.com to make an online payment with your credit card/debit card. We do not accept checks. Instructors are not authorized to accept swim lesson payments. A charge of $25.00 for any returned payments will be assessed.  Automatic recurring payments will be drafted monthly from the registered credit/debit card. To withdraw from automatic payments you must send a 30 day notice via email. Fees paid to LIFESTYLE AQUATICS are non-refundable. Unused swim lesson packages will expire after 30 days if the participant has not started or no contact has been made in terms of start date.  

Attendance

In our efforts to minimize distraction during our swim lessons, if the participant is not present 15 minutes after the scheduled start time, the lesson will be lost and the student will not be allowed to join the class. Recurring Participants: Provide a 7-day notice to request a make up lesson. Make up lessons must be scheduled to be taken within 7 days of the missed lesson, space permitting. Make up lessons are subject to our availability. 

 

 

Lesson Cancellation

 

All notifications concerning lesson cancellations will be communicated via email and Facebook. Please check our Facebook page before leaving out for any last minute cancellations due to power outages, weather related closings,etc.  All swim lessons cancelled by Lifestyle Aquatics will be rescheduled or simply added to the end of your lesson package. 

 

Voucher Users

Swim lessons must be used consecutively. Make up lessons are not permitted. Vouchers can only be used once per participant. Double usage of vouchers is not allowed. Additional vouchers can not be gifted to a current or returning participant as the voucher serves as an introduction to our programs. Please email us for our special rates when its time to renew your lessons!

 

Voucher Fine Print: 

Promotional value expires 120 days after purchase. Amount paid never expires. Limit 1 per person, may buy 1 additional as a gift. Voucher may not be gifted to yourself. Valid only for option purchased. Online registration required; on-site registration not accepted. Registration fee is not included in the price of the voucher. Valid for all ages 6 months to adults. Swim lessons must be redeemed in consecutive weeks. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.

 

 

Pool Closings

In the event of a pool closing the participant will be credited for the missed lessons. The missed lesson credit will only be redeemable for the missed registered class. The missed lesson credit is not transferable to another participant.  

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